Sony responds to Fortnite Complaints

Epic’s Fortnite is quickly becoming the biggest and most popular game in the world. Fortnite released in 2016 and is now on every major console, PC, and iOS. However, recent discoveries by users noticed that they couldn’t use their Epic accounts (Epic studio’s log-in) on other consoles. Sony and PlayStation have received massive complaints from Fortnite players regarding their accounts. If you connected your Epic Account, you were unable to use that account for the Nintendo Switch or any other platform and vice-versa. If you try to log in, you’ll see this image below.

The Nintendo Switch’s version of Fortnite allows you to play with Xbox One, PC, and iOS players while PlayStation players have no cross-console options. Sony didn’t inform players that they would be locked into one account. Essentially, all progress on PlayStation is non-transferable to other platforms including in-game items. Many players are frustrated, including fans of PlayStation such as Gameover Greggy and the PS4 subreddit.


Unfortunately, Sony didn’t really respond to the feedback. On the BBC, Sony’s stated “”With… more than 80 million monthly active users on PlayStation Network, we’ve built a huge community of gamers who can play together on Fortnite and all online titles.” So not really a response but essentially they want to keep their players sticking to PlayStation.

Why did Sony do this?

The marketing answer is that Sony wants to focus on expanding their community. Fortnite recently reported that they have 125 million players. While the amount of each player per consoles remains to be seen, Fortnite is heavily promoted on the PlayStation Network and has been seen as the secondary platform to play it after PC.

Sony has a history of not allowing cross-platform for many of their games such as Rocket League and Minecraft. The business answer is Sony doesn’t want their player base to potentially switch to other platforms. By keeping their players to PlayStation consoles, they are less inclined to change over.

While Sony is stating this is for their community, it’s not good for consumers. Preventing players from playing with other consoles is harmful to their image especially if the Switch and Xbox One allow cross-platform play.


BBC – Playstation statement

PSU – Fortnite Playercount

Reddit community backlashPolygon – Epic account locked due to PlayStation


Author: blitzen34

Hello, my name is Benjamin Le. I am an avid gamer whose passion resides in Marketing for the Video Game Industry. This site is for people to read about gaming news and how the industry works. Please feel free to reach out to me at for any questions.

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